BS
Brigitte S

1 reviews | Active since Nov 2022

12 Apr 2024, 08:16

WORST SERVICE YEAR AFTER YEAR

Sanlam Sky Funeral policies. This is my 2nd complaint. It is now 4 years in a row that they cancel my policy due to their wrongful actions. I sent an email on 8 April to inform them again that they wrongfully cancelled my policy. 12 April and still no feedback. They did this with my mother as well. When I needed to claim because of my mothers death, they realised they also cancelled her policy wrongfully. They did pay her claim as they had to acknowledge they were at fault.

I can just recommend people to please to not take out a funeral policy at Sanlam because their non service might cause your death.

0
Replies (2)
Sanlam
Sanlam's reply12 Apr 2024, 08:46
Official
Good day Brigitte  
 
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply12 Apr 2024, 11:00
Official
This is to confirm that your complaint has been acknowledged by Sanlam SKY and they will be assisting you further.
 
Regards
Sanlam Client Care