Worst service is an understatement

Worst service, I have requested a withdrawal from my RA , with the two pot system, my claim was loaded on the 7 september, I got an email stating they need a document then just change the date to the 2 of October, on the 1 I got a mail they needed another document and the date was changed to 14 of Oct , I have sent the document back phoned Sanlam , they then requested my tax from sars, that was received back on the 3 of October After I had to once again phone, I have basically been phoning them daily to them to do the work on the 3 Oct I was told that they will make the payment on the 3rd of Oct , I have phoned this morning again and They have not even moved on from where they was Yesterday, I have been phoning everyday this week. I accepted that this will never be finalised, I Don't want to know what battle you will have when someone passes away, i am letting family and friends know about this to move their policies