WORST SERVICE IN PROCESSING CLAIMS

Very poor services. Submitted my retirement documents on the 20th of December 2024, till date my claim hasn’t been processed. After numerous calls, I spoke to a Marcel who AGAIN assured me that all documentation was received and that he apologises for the delay, he’s expediting and motivating my claim, I’m still sitting with an unpaid claim. You will be made to hold for an hour with no response, all agents are currently busy. When you send emails, you’ll get the same automated response emails, their whatsapp is also USELESS. A bunch of *********** individuals. Their service is NON EXISTENT yet without fail they deduct your money on a monthly basis. My claim is long overdue yet I’m being sent from pillar to post, with different excuses everytime assuring me they are doing their best to prioritise my claim then play hide and seek! No accountability whatsoever!!it’s a DISASTER & NIGHTMARE dealing with these ******!!