ND
Nadia D

1 reviews | Active since Aug 2022

03 Sept 2024, 06:19

Worst Service in my 34 years of life on earth.

If I could give no stars, I would. I’ve just wasted 5 years of monthly payments on this company. They never phone you back, there is absolutely no communication or client service. After supplying all information which took 2 and a half years.. my functional disability claim has been delayed for yet another 3 months. According to their terms it takes 7-14 days to assess the claim. If I phone I always get the same reply, and if I ask to speak to a manager, he is always in a meeting. I’m disappointed, and heart broken for investing in this Company and trusting it with my life insurance as well. I don’t recommend Sanlam.

0
Replies (3)
Sanlam
Sanlam's reply03 Sept 2024, 07:50
Official
Good day Nadia  
 
We are sorry to hear of your poor client service experience. Please respond to our private message. 
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply03 Sept 2024, 09:40
Official
Thank you for the information. We have escalated your complaint to Sanlam Life.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply04 Sept 2024, 19:44
Official
Good day Nadia   
 
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.
 
Regards
 Sanlam Client Care