WORST SERVICE I HAVE EVER EXPERIENCED

In all my years I have never come across a company which displays such blatant disregard to their clients. After submitting a simple gap cover claim in the middle of February, I have not received one single response from Sanlam. I have called more times than I can count, email countless times and even escalated the matter to their arbitrator but here we are at the end of April and I am no closer to finalising my claim than the day I started. No one at Sanlam can explain why the claim hasnt been processed yet, in fact all I am met with when I call in to query is empty promises of them escalating the matter and promising to provide feedback before the end of the day. Not one call or email has been received from the numerous empty promises I have received. How can a simple claim, to which ALL the required documentation was provided in the original submission, take 3 months to process, and still as I write this, I have received absolutely zero feedback. Nothing, absolute radio silence. I cannot understand how a company as big as Sanlam can get away with blatantly ignoring their clients. So tell me Sanlam, what must I do. Must I drive to your offices and demand to see someone. Must I go higher up and report you to the ombudsman? What must I do. Its the 22nd April and I submitted my claim on the 15th February. HOW CAN IT TAKE THIS LONG. To make matters worse, I do not even know how far along the claim process is as you have completely and utterly ignored me on every query I have logged. Perhaps I should cancel my debit order. I bet someone from Sanlam would phone me very quickly if I did that. To all reading this, never use Sanlam for any service they offer. They are very good when signing you up, the best service ever, but once you are signed up and actually try to utilise the service you pay for, then you do not exist to them. Its ********!