Worst service I have ever experienced

My father passed away in September 2010, and my sister and I used Sanlam to be the Agents for his estate, it was the worst decision we could have made. Firstly we had Erika Hoon who did not listen to what we were telling her. We also had to use someone else to go to the ombudsman for us. We also had a query with Sars that we wanted to know why we had to pay the amount we did and heard nothing. In September 2014 we got an email from Elna Pieterse telling us that they were going to pay Sars. We told her not to and to find out what was going on first, she then asked me how to go about it. So I did it myself. On the 2 February 2015 I told them what was going on and she said that they would handle it from there I just had to send the documents. (it did take me a week to find them). I have now sent the documents to Elna and Urisha (who apparently no longer works there) and have not heard anything since not even an acknowledgement to say if they've received the documents. I won't recommend Sanlam to anyone, it's the worst service I have ever experienced at one of the most emotionally trying times of my life.