Worst service from a trusted insurance house

At a time where we need to get answers, SANLAM is giving us the run-arounds and wants to keep the details of my late grandmothers affairs hidden from us as a family. My grandmother was laid to rest last week, and when we tried to claim for benefits, SANLAM Life refuses to assist us, no courtesy, no support, no transparency they enjoyed her premiums for decades. its sad because even when she was alive, they were not helpful to her as the policy holder.