sS
sydneympolokeng S
1 reviews | Active since May 2017
26 Jan 2023, 10:53
WORST SERVICE EXPERINCE - U HAVE ALL THESE CELEBRITIES DOING YOUR ADS BUT YOU ARE NOT LIVING TO THE IMAGE YOU POTRAY
DEBIT ORDERS GOES AS AND WHEN THEY LIKE AFTER I EXPLAIN IT MUST BE LAT DAY OF THE MONTH. I RECEIVED A LETTER AFTER MY DEBIT ORDER WENT OFF TO BE TOLD MY POLICIES HAVE LAPSED. WHEN YOU CALL U HOLD ON FOR 9 MINUTES BEFORE SOMEONE HELPS AND THEY TAKE ANOTHER 3 MINUTES TO READ YOU A SCRIPT OF COMPLIANCE AND GO AROUND IN CIRCLES ON THE 13TH MINUTE OF JUST HOLD THE LADY STARTS TO SCREAM AT ME AND CUTS THE CALL. I WANT TO KNOW BASED ON THE REVIEWS PEOPLE COMPLAINING SHUD i HAVE A FUNERAL AT HOME WILL YOU GUYS PAY ME OUT? SERVICE IS NOT SO GOOD, INSTRACTIONS NOT FOLLOWED, AND AGENTS WANT TO ACT LIKE HOORIBLE ABUSIVE PARENTS TO CLIENT ... LIKE WHAT THE ****????????
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Replies (6)sS
sydneympolokeng S's updateReviewer Update
26 Jan 2023, 11:06ASSUPOL DEBITS ME WHEN AND AS THEY LIKE AND NEVER ON THE DATE I AGREED ON.
LAST DEBIT ORDER, IMMEDIATELY AFTER THAT I GOT COMMUNICATION SAYING MY POLICY HAS LAPSED, NOW THEY DEBT BEFORE MY SALARY DATE LET ALONE ON THE DATE AGREED.
I CALL THEM REMAIN ON HOLD FOR OVER 9 MINUTES MADE TO STAY ON THE LINE FOR OVER 4 MINUTES SOMEONE READING A SCRIPT
THEN SHE REFUSES TO HELP AND SCREAMS AND DEMNS THAT I COPERATE
SHE ASKS IF SHE MUST CALL ME BACK AND I SAID NO AND SCREAMS AND SAYS IF SHE CALLS ME I WILL NOT COMPLAIN ABOUT THE LONG WAIT AND CUTS THE CALL
LAST DEBIT ORDER, IMMEDIATELY AFTER THAT I GOT COMMUNICATION SAYING MY POLICY HAS LAPSED, NOW THEY DEBT BEFORE MY SALARY DATE LET ALONE ON THE DATE AGREED.
I CALL THEM REMAIN ON HOLD FOR OVER 9 MINUTES MADE TO STAY ON THE LINE FOR OVER 4 MINUTES SOMEONE READING A SCRIPT
THEN SHE REFUSES TO HELP AND SCREAMS AND DEMNS THAT I COPERATE
SHE ASKS IF SHE MUST CALL ME BACK AND I SAID NO AND SCREAMS AND SAYS IF SHE CALLS ME I WILL NOT COMPLAIN ABOUT THE LONG WAIT AND CUTS THE CALL
sS
sydneympolokeng S's update26 Jan 2023, 11:06
Reviewer Update
ASSUPOL DEBITS ME WHEN AND AS THEY LIKE AND NEVER ON THE DATE I AGREED ON.
LAST DEBIT ORDER, IMMEDIATELY AFTER THAT I GOT COMMUNICATION SAYING MY POLICY HAS LAPSED, NOW THEY DEBT BEFORE MY SALARY DATE LET ALONE ON THE DATE AGREED.
I CALL THEM REMAIN ON HOLD FOR OVER 9 MINUTES MADE TO STAY ON THE LINE FOR OVER 4 MINUTES SOMEONE READING A SCRIPT
THEN SHE REFUSES TO HELP AND SCREAMS AND DEMNS THAT I COPERATE
SHE ASKS IF SHE MUST CALL ME BACK AND I SAID NO AND SCREAMS AND SAYS IF SHE CALLS ME I WILL NOT COMPLAIN ABOUT THE LONG WAIT AND CUTS THE CALL
LAST DEBIT ORDER, IMMEDIATELY AFTER THAT I GOT COMMUNICATION SAYING MY POLICY HAS LAPSED, NOW THEY DEBT BEFORE MY SALARY DATE LET ALONE ON THE DATE AGREED.
I CALL THEM REMAIN ON HOLD FOR OVER 9 MINUTES MADE TO STAY ON THE LINE FOR OVER 4 MINUTES SOMEONE READING A SCRIPT
THEN SHE REFUSES TO HELP AND SCREAMS AND DEMNS THAT I COPERATE
SHE ASKS IF SHE MUST CALL ME BACK AND I SAID NO AND SCREAMS AND SAYS IF SHE CALLS ME I WILL NOT COMPLAIN ABOUT THE LONG WAIT AND CUTS THE CALL
Sanlam's replyOfficial
26 Jan 2023, 11:20Good day Sydney, we have received your review and take note of this very unfortunate experience. My sincerest apology for any inconvenience caused. We will urgently investigate and provide further responses to your direct e-mail address. Kind regards, Assupol Complaints Manager
Sanlam's reply26 Jan 2023, 11:20
Official
Good day Sydney, we have received your review and take note of this very unfortunate experience. My sincerest apology for any inconvenience caused. We will urgently investigate and provide further responses to your direct e-mail address. Kind regards, Assupol Complaints Manager
sS
sydneympolokeng S's updateReviewer Update
26 Jan 2023, 11:42MY COMPLAINT IS WITH ANASHREE NAIDOO - SHE MUST KNOW EVEN IF ITS JUST R300 & ODDS, ITS MY HARD EARNED MONEY AND IT CONTRIBUTES TO HER HAVING A DESK TO WORK, IF SHE DOESNT WANT TO WORK SHE MUST ****K OFFF... SHE HAS NO RIGHT TO SCREAM AND TALK OVER ME AND CUT A CALL THAT I AM ALSO PAYING FOR RATHER SHE FORWARDS ME TO SOMEONE WHO IS WILLING TO LISTEN WHAT CLIENT HAS TO SAY THAN MAKE PEOPLE FEEL LIKE IDIOTS, SHE MUST LEARN MENNACE AND NOT BE DISRESPECTFUL WORKING UNDER SOMEONE'S FSP NUMBER WITH SUCH AN ATTITUDE - FSB MUST DEBARE PEOPLE LIKE THAT HER ATTITUDE MUST BE CONSIDERED MISCONDUCT AND SHE MUST GO HOME FOR 5YRS AND SIT STILL AND THINK ABOUT HER STINKY ATTITUDE. ANASHREE NAIDOO MUST DANCE TO THE TUNE OF COMPLIANCE - FIT & PROPER OR SHE CAN GO OPEN A CURRY SHOP WHERE SHE CAN TALK TO HER CLIENTS HOW SHE PLEASES NOT HERE.
sS
sydneympolokeng S's update26 Jan 2023, 11:42
Reviewer Update
MY COMPLAINT IS WITH ANASHREE NAIDOO - SHE MUST KNOW EVEN IF ITS JUST R300 & ODDS, ITS MY HARD EARNED MONEY AND IT CONTRIBUTES TO HER HAVING A DESK TO WORK, IF SHE DOESNT WANT TO WORK SHE MUST ****K OFFF... SHE HAS NO RIGHT TO SCREAM AND TALK OVER ME AND CUT A CALL THAT I AM ALSO PAYING FOR RATHER SHE FORWARDS ME TO SOMEONE WHO IS WILLING TO LISTEN WHAT CLIENT HAS TO SAY THAN MAKE PEOPLE FEEL LIKE IDIOTS, SHE MUST LEARN MENNACE AND NOT BE DISRESPECTFUL WORKING UNDER SOMEONE'S FSP NUMBER WITH SUCH AN ATTITUDE - FSB MUST DEBARE PEOPLE LIKE THAT HER ATTITUDE MUST BE CONSIDERED MISCONDUCT AND SHE MUST GO HOME FOR 5YRS AND SIT STILL AND THINK ABOUT HER STINKY ATTITUDE. ANASHREE NAIDOO MUST DANCE TO THE TUNE OF COMPLIANCE - FIT & PROPER OR SHE CAN GO OPEN A CURRY SHOP WHERE SHE CAN TALK TO HER CLIENTS HOW SHE PLEASES NOT HERE.
Sanlam's replyOfficial
26 Jan 2023, 12:02I take noted of your additional comments and will look into this further. Regards
Sanlam's reply26 Jan 2023, 12:02
Official
I take noted of your additional comments and will look into this further. Regards
sS
sydneympolokeng S's updateReviewer Update
26 Jan 2023, 12:14what are you doing about it and to whom an I speaking to again?
sS
sydneympolokeng S's update26 Jan 2023, 12:14
Reviewer Update
what are you doing about it and to whom an I speaking to again?
Sanlam's replyOfficial
26 Jan 2023, 12:43Hi, the complaints consultant who will be investigating the matter is Ms Ntebogeng Moyo. She will provide feedback on the matter and confirmation of the possible corrective measures suggested by our client service management team to you as soon as possible. Regards,
Sanlam's reply26 Jan 2023, 12:43
Official
Hi, the complaints consultant who will be investigating the matter is Ms Ntebogeng Moyo. She will provide feedback on the matter and confirmation of the possible corrective measures suggested by our client service management team to you as soon as possible. Regards,