Worst service experience

I app**** for a funeral claim of my late mother ID 6508……in 20 June 2022. I submitted a letter of authority in my name . How ever I did receive the funeral claim money I then proceeded to apply for a life cover which I still haven't received a response to date.... I have been the one calling all the time to ask for the progress and I have requested that they mail me as well, and I was speaking to the chief officer but still hasn't received any responses from that... When I call I have told that someone in charge of my case will call... Till to date I haven't received any call... Is it how assupol operate,? Take advantage of people?

I didn’t think a company like assupol will take Advantage of us because we orphans .