Worst service ever experienced

Sanlam employee benefits are the administrator of the Massmart Holdings Retirement Funds. My wife left the employment of Massmart in early April 2021 and her partial transfer to Alexander Forbes has not been completed. Despite numerous emails to Sanlam, we merely get one word answers. The process of completing an R.O.T takes literally 30 minutes, but has been dragging on for two weeks. To further irritate the issue, we were provided a deadline for payment for 11 June 2021. To date prior and after the commitment , nobody has had the courtesy to advise the reasons for the delay. This type of poor service smacks in the face of TCF principles. Imagine how many more members are being treated like this. More importantly who is going to be liable for and pay the investment loss for the late investment. An investigation into this will be requested and conducted. The member cannot and will not suffer prejudice for inefficient service of the part of the administrator.