Worst service ever! ***********

Good day Susan, I refer to my direct e-mail to you, to explain why the error has occurred and how it was corrected. I confirm again - when the policy was app**** for in 2010, you provided us with the names and surname and date of birth of your daughter. Funeral cover was provided. At some stage during the lifetime of the policy, another client insured their child, having the same date of birth, on their own policy. An unfortunate system error occurred and changed your daughter's name and surname to that of the other child, insured on another policy. Your daughter's funeral cover was not affected at all and you did not pay an additional premium for this other child. We have since obtained your daughter's full ID number and has corrected our records, to prevent any future error from occurring. If a claim for your daughter would have been submitted, Assupol would still have considered it. For this reason, no premiums can be refunded. Regards, Assupol Complaints Manager