Worst Service Ever

From having the policy, loosing a loved one putting the claim with all the relevant documents timeously and being asked to send the same documents over and over again because a senior staff member does not pay attention to details. And promised to be payed at a particular day and not being paid, then you endure the cost and stress of phoning and sending email everyday to follow up on your claim progress. And a senior staff member at claims having a nerve to say that you are harassing them. I have borrowed money for my cousin to be buried last week and promised the people I have borrowed money from to that I will pay them on Friday, Friday passes and then I tell them that Assupol has promised to Pay on Monday. Now people are asking for their money. It pains that Assupol fails to understand that some of us open policies to help as we are financially responsible if certain people passes in our families. I am not dealing another death and these are stressful time. Instead of Assupol doing things right they are making things worse. I regret ever opening policies with Assupol. Worst service ever.