Worst service ever

Honestly, Sanlam’s claim process is the worst, getting assistance from you guys is an extreme sport, No empathy, no sense of urgency at all, If this is how you deal with a claims( specifically death claims) I fear for my son’s life because he will be subjected to this incompetence as all my policies( RA, Life cover and investment ) are with you guys.

On the 13th, I called for clarity regarding all the documents that you need regarding my late’s RA policy, subsequent to this, I was requested to send the banking details and ID copy of the beneficiary for the savings policy in order for payment to processed to keep the family going while the other policy ( Retirement is being validated) Its been a week, no feedback from you guys, At point I do believe that you guys are deliberately trying to delay and frustrate the family…This is soo frustrating guys, you are dealing with family that has just lost a loved one, just have some compassion.