WORST SERVICE EVER

I WANTED TO ADD MY FIANCE ON SANLAM INDIA MY SOON TO BE HUSBAND BUT DAYS BECOME WEEKS AND SEVERAL EMAILS SEND WITH DETAILS AND NADINE ON EMAIL SAID NEVER RECIEVED WHILE I EMAIL ALL HER EMAILS AGAIN AND SHE SAID GOING TO TAKE DAYS AGAIN????? I HAVE BEEN WITH SANLAM INDIA FOR ALMOST SIX YEARS IS THIS THE SERVICE YOU GET??????? SEEM LOOK FOR BETER SERVICE OR AT LEAST PEOPLE THAT CAN DO THEIR WORK. MEMBER WANT TO ADD ANOTHER MEMBER BUT NOW DAYS BECOME WEEKS????