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Martha M
1 reviews | Active since Oct 2022
22 Jun 2023, 09:02
Worst service ever
Worst experience sent death claim documents Tuesday and to date we keep calling and no concrete feedback from yesterday all they keep saying when we call is that an email has been sent to that department for assistance, instead of making things easy during this hard time Assupol makes the stress worse
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Replies (3)
Sanlam's replyOfficial
22 Jun 2023, 10:19Good day Martha, I refer to my direct e-mail to you and confirm that the outstanding documents were received and escalated to our claims management team for urgent assistance. Regards, Assupol Complaints Manager
Sanlam's reply22 Jun 2023, 10:19
Official
Good day Martha, I refer to my direct e-mail to you and confirm that the outstanding documents were received and escalated to our claims management team for urgent assistance. Regards, Assupol Complaints Manager
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Martha M's updateReviewer Update
22 Jun 2023, 13:39You guys are the worst and I will make sure to always mention this experience with you guys everywhere and to everyone I know
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Martha M's update22 Jun 2023, 13:39
Reviewer Update
You guys are the worst and I will make sure to always mention this experience with you guys everywhere and to everyone I know
Sanlam's replyOfficial
22 Jun 2023, 13:57We are truly sorry for the frustration caused. Our claims team is doing everything in their ability to assist as quickly as possible.
Sanlam's reply22 Jun 2023, 13:57
Official
We are truly sorry for the frustration caused. Our claims team is doing everything in their ability to assist as quickly as possible.