Hellopeter
Share Your Experience
MH
Maya H

1 reviews | Active since Sept 2018

28 Oct 2021, 16:31

WORST SERVICE EVER!!

I am so tired of Sanlam and their incompetence. I have probably gone through 10 consultants and I keep being sent from pillar to post. I eventually was given email addresses of people who could help me. Both of them haven’t & I was given yet another email address which I haven’t even gotten a response from. I really need to know when my pension fund claim will be paid out. It’s been months and I am so frustrated I keep getting told about systems migrating. None of which was mentioned when the claim was submitted. If I get told to wait any further I swear I will kill myself!

0
Replies (5)
Sanlam
Sanlam's reply28 Oct 2021, 16:34
Official
Dear Maya

Please accept our apology for the poor service received. We will escalated your complaint to ghe responsible team for further investigation. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply29 Oct 2021, 14:05
Official
Good day We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.

Kind regards

Client Relations
MH
Maya H's update19 Nov 2021, 16:39
Reviewer Update
I am lodging a complaint with the ombudsman since you have failed to assist me. I have been patient enough and my emails are getting ignored.
Sanlam
Sanlam's reply22 Nov 2021, 08:30
Official
Dear Maya 

Please accept our apology for the poor service received. We are following up with the relevant team and will ask that they contact you. 

Regards
Sanlam Client Relations
Sanlam
Sanlam's reply25 Nov 2021, 11:35
Official
Dear Maya 

We have escalated it with the relevant department. They will provide you with further feedback. 

Regards 
Sanlam Client Relations