Worst service ever

Sanlam has the worst service ever. I have been trying to obtain my tax certificate for two months to no avail. I have made calls, used their watsup and even sent emails to the SCclient email address and have not received any reply from the. Let alone the amount of money I have lost by phoning and holding for hours with no agent answering because they are busy. Sanlam you have the worst service ever. You have dropped down to the level of the government departments. You make me sick.

Their 'Secure service ' portal is not working because every time I use it says Tax certificates unavailable. this has been the case for the past two months. the question is what must a client of Sanlam do to obtain the relevant documents. Its frustrating. SARS is closing by the end of the week and I have been dealing with Sanlam for the past two months without any success.