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bM
betty M

1 reviews | Active since Feb 2014

19 Oct 2021, 18:04

Worst service ever

I've been waiting for my refund since the 6th of October!! I get told a different story every time I contact them

0
Replies (12)
Sanlam
Sanlam's reply20 Oct 2021, 06:14
Official
Good day Betty, we will urgently investigate this and send our feedback to your e-mail address. Our apology for any inconvenience caused. Regards, Assupol Complaints Manager.
bM
betty M's update20 Oct 2021, 13:05
Reviewer Update
I am still waiting for them to get back to me
Sanlam
Sanlam's reply20 Oct 2021, 13:08
Official
Good day Betty, please check your e-mail, we need more information from you to trace and assist further. Assupol Complaints Manager
bM
betty M's update20 Oct 2021, 13:47
Reviewer Update
You asked for my I. D number in the morning which I sent hours ago. I don't have a recent email from you
Sanlam
Sanlam's reply20 Oct 2021, 13:52
Official
We have not received this response yet. Please resend it to *** and include the detail of the complaint. Thank you
bM
betty M's update20 Oct 2021, 13:55
Reviewer Update
Resend to where?
bM
betty M's update20 Oct 2021, 13:57
Reviewer Update
Which email address
Sanlam
Sanlam's reply20 Oct 2021, 14:01
Official
You can send it to me on this platform or to email  ***
Sanlam
Sanlam's reply20 Oct 2021, 14:08
Official
 Thank you, we received your info and we will send you a response shortly. 
Sanlam
Sanlam's reply20 Oct 2021, 14:11
Official
Noted, we are working on your complaint
bM
betty M's update20 Oct 2021, 18:01
Reviewer Update
Almost 24 hrs later.... The only feedback I got was 'we will escalate your complaint to the relevant department'!!!!!!!!!
Sanlam
Sanlam's reply21 Oct 2021, 06:23
Official
Good morning, I will provide additional information shortly