BM
Bahle M
1 reviews | Active since Jan 2021
18 Jan 2021, 16:22
WORST SERVICE EVER!
I specifically created an account on Hello Peter to complain about Assupol life. These people are the most *********** group of employees I've ever come across. On the 4th of January I claimed both funeral and life cover policies and was told I would receive the payout for the funeral cover in two days maximum and the life cover would be paid out in 7 days. It's 14 days now and I haven't even received the funeral cover payout that was supposed to be paid out on the 6th of January. I am very disappointed at the service I'm receiving from Assupol Life. Think twice, maybe three times before you consider opening a policy with them
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Sanlam's replyOfficial
19 Jan 2021, 06:52Dear Bahle, we appreciate that you informed us about your concerns regarding the delayed claim payment. My heartfelt condolences to you anr your family on the passing of your loved one and sincere apology for any inconvenience caused. We are currently experiencing a high volume of claims. I will send you an e-mail shortly to obtain the policy number to assist in resolving this matter. Regards, Assupol Complaints Manager
Sanlam's reply19 Jan 2021, 06:52
Official
Dear Bahle, we appreciate that you informed us about your concerns regarding the delayed claim payment. My heartfelt condolences to you anr your family on the passing of your loved one and sincere apology for any inconvenience caused. We are currently experiencing a high volume of claims. I will send you an e-mail shortly to obtain the policy number to assist in resolving this matter. Regards, Assupol Complaints Manager