Worst Service Ever

Sanlam has the worst customer service people possible. I have never experienced what I am experiencing. I have been following up on the progress of my claim since Novemeber. They kept advising that they are processing my claim. At one point they even advised that they have submitted the tax directive. Today I find out that all along these agents have been giving me false information. The fund has been moved to a Old mutual. My question to this idiots is why did they 1. Not finish processing old claims? 2. Why move a fund with no prior notice? 3. Why keep telling me lies every single day. I kept following up since November.

I am honestly disappointed in Sanlam and my previous employer