Worst service ever

Item: Sanlam
Rating: 1
Author: Tshidisego S

I agreed to take up a sanlam policy and requested for the debit order date to be the 25th.

Sanlam decided to rather debit my account on the 15th.

Tshepo from collections department promised to sort this out and have someone call me to sort the matter out. No one did.

My account was never debited since i joined until Today. NO ONE GAVE PERMISSION FOR MY ACCOUNT TO BE DEBITED ON THE 15TH. I'd like for the debit to be reversed Immediately!!!!!!

YOUR SERVICE IS PATHETIC

Helpful (0)

Replies (2)

Sanlam's replyOfficial

15 Jul 2021, 05:01

Dear Tshidisego

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's reply15 Jul 2021, 05:01

Official

Dear Tshidisego

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.

Kind regards
Sanlam Client Relations

Sanlam's replyOfficial

04 Aug 2021, 09:56

Dear Tshidisego

One of our consultants tried calling you at the requested time and the call went to voicemail. Kindly provide a convenient time for us to call again.

Regards
Sanlam Client Relations

Sanlam's reply04 Aug 2021, 09:56

Official

Dear Tshidisego

One of our consultants tried calling you at the requested time and the call went to voicemail. Kindly provide a convenient time for us to call again.

Regards
Sanlam Client Relations