Worst service ever

We have a life policy with Sanlam that was taken out a few years ago, they had their doctors come out and do all tests and so forth on my late father, so anyway my father passed on the 22 December 2022, we went through a lot with his death, we registered the claim only on the 15/02/23 as there was so much going on at that time it was the last thing we were even worried about, fast forward its been nearly a full year since I got any feedback from Sanlam, the last correspondence from Sanlam which was on the 23 October 2023 at 11:18 AM, their last response was the officer said to hold the payment until his finish with his investigation, when I spoke to the officer last which he himself has never contacted anyone of us in over a year as well. I feel so disrespected by the fact that for both parties it just seems like oh it was just another death , yet to us it was a impact on our lives.