Worst service ever

Most ridiculous service,worst service ever,I submitted my application of termination (withdrawal )on the 26th of February 2025,the was no communication until I made a follow-up after 2weeks I'm taken to pillar to post their phones never get through even on whatsap no response,yesterday I made a follow-up again after 45 minutes the phone was answered and I'm told I must re submit the very same form.im so disappointed with their service,it's actually disgusting .