NM
Nhlakanipho M
1 reviews | Active since Mar 2021
17 Mar 2021, 15:45
Worst service ever
I have a Tax free investment account with Sanlam. On the 03rd, I sent a Withdrawal request and they responded with all the form on the 5th . I immediately sent the forms back on the same day but I haven't received the money or any call/email to advise on the progress of the query. I've been sending emails to both *** and my intermediary but no one seems to know what is going on. I'd never recommend Sanlam to anyone.
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
17 Mar 2021, 15:49Dear Nhlakanipho
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply17 Mar 2021, 15:49
Official
Dear Nhlakanipho
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
18 Mar 2021, 13:37Dear Nhlakanipho
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply18 Mar 2021, 13:37
Official
Dear Nhlakanipho
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations