Worst Service

Item: Sanlam
Rating: 1
Author: Caera F

Annoyed at the fact that they still haven't made a pay out for my retirement as this was requested months ago. It's well over 21 working days but they still have not contacted me. Funds are needed.

Helpful (0)

Replies (4)

Sanlam's replyOfficial

20 Jan 2026, 07:20

Good morning, Caera

We are sorry to learn that you have not yet received your payment and have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's reply20 Jan 2026, 07:20

Official

Good morning, Caera

We are sorry to learn that you have not yet received your payment and have escalated the matter to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Sanlam's replyOfficial

22 Jan 2026, 11:18

Good morning, Caera

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Sanlam's reply22 Jan 2026, 11:18

Official

Good morning, Caera

This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care

Caera F's updateReviewer Update

24 Jan 2026, 23:53

Good day

No email was sent to me as I made several calls to follow up on my matter as it has been long outstanding.

Caera F's update24 Jan 2026, 23:53

Reviewer Update

Good day

No email was sent to me as I made several calls to follow up on my matter as it has been long outstanding.

Sanlam's replyOfficial

25 Jan 2026, 10:11

Good day, Caera

We are following up with Sanlam Corporate.
Regards
Sanlam Client Care

Sanlam's reply25 Jan 2026, 10:11

Official

Good day, Caera

We are following up with Sanlam Corporate.
Regards
Sanlam Client Care