Worst Service as you always have to talk to a robot

I app**** for my retirement annuity to pay out after I became 55. I received a message that the expected time of completion will be 07/04/2026. I tried the customer service, WhatsApp and logging into the portal but without any success. I tried phoning the numbers listed on their Google account namely ***and ***.

I phoned 7 times holding on for 15 minutes at a time without any response from a human but I need to talk to a robot. I have send an email enquiring what date of completion means whereby once again I received a automated response. Till now no one answered the phone all you hear is high call volumes or on WhatsApp they tell you after 11 there is no human to talk to. They were quick to deduct money on a monthly basis since 1994 but now that it is time to pay out you dont get any response. That is why I asked for my retirement annuity to pay out as I am not willing to spend another year with them until its maturity and pay more money for a product whereby you can not even speak to a person to find out about your policy.