Worst service.

Really disgusted with this company and its service. After cancelling my retirement annuity because I could net get my policy documents I left my life insurance with them and now a year later I want to review my policy but cannot get the documents out of them, my wife phoned in which they said she cant speak on my behalf I have to phone or send a mail otherwise I can check the app. Checked the app and no documents and says system errors if I want to select any of my information, hence why my wife phoned. Not sure why they cant phone me and let me verify myself and give my wife permission like old mutual and even the banks but its fine to debit my account each month. I will not recommend this company ever in my life for any service.