Worst service

Mr PJ Pienaar passed away in September 2024, We submitted a request to Sanlam to cancel policy no ***X6. On every mail they reply with a request to the executor to complete a notice of cession form, Our original request is for the policy to be cancelled, this was requested 3 times, they also take weeks to answer. Service is unacceptable and we would not recommend Sanlam if they can't even understand a request