Worst service

The worst service ever, I called 2 times and both calls was cut off the last consultant was Goitsemang who didn't want to understand my concerns as a customer I don't know Understand which training do they get to give such service. They are telling me my account has been changed to cash payment without my knowledge where else they debited me on the 27 Nov then they send email saying my premiums are behind like what is this. I don't need this really