Worst service

My husband died over a year ago. I started with the paper work for the death claim. It is now 1 year and 4 months later, each time they have a different excuse not to pay the money. Some of the excuses is the person that was working with it is on pension. I filled the papers several times as each time there is an excuse, not even the comsultents can tell you what they still need nor does there managers. I think it is more just to take more of the money.