Worst RA provider in South Africa

Another message written by a bot I am so sick and tired of bot responses. I want to speak to a human being. not to a computer. It is painful dealing with this company seriosulty.

A consultant contacted me and told me that I need to complete a form that she will email to me. No form received. Also, Sanlam is the only provider asking a fee for this service. All the other RA providers did this for free but Sanlam wants R1300 to make a simple change to a policy. I asked to speak to a Senior Manager but nobody cared enough to contact me. I will approaching the relevant regulatory bodies and a lawyer to see if this exorbitant fee is allowed. it seems really ***** since none of the other RA providers asked for a fee.

I have received the form and completed it. I sent ti back. Still waiting for a senior manager to cotactt me.

4 days later and this process is still not finished! Now they want me to talk to an intermediary:

Ons het 'n volopbetaaldmakingsversoek op die plan ontvang. Dié besluit hou sekere finansiële implikasies in en ons wil graag verseker dat so 'n besluit in u beste belang is. Daarom het ons u versoek na u tussenganger verwys wat binnekort met u hieroor in verbinding sal tree. U tussenganger is opgelei om u raad te gee oor moontlike alternatiewe en wat die beste opsie vir u omstandighede is.