JB
Junita B
1 reviews | Active since Dec 2014
04 Nov 2024, 16:36
worst perthitic service or rather no service at all.
worst perthitic service or rather no service at all. Been asking them for Letter Intent of my Closed policy with them to move to my active Policy at another company as I don't want anything to do with Sanlam, but no feed back or response to emails and spend 2 hours on phone with no service at all.
the estimated completion date also keeps changing on the month form 6 Novemeber to 24 December
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
04 Nov 2024, 16:47Good afternoon Junita
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2024, 16:47
Official
Good afternoon Junita
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
JB
Junita B's updateReviewer Update
04 Nov 2024, 16:52 this is a Joke, first you ask for my Plan number and then you delete the respond and reply that you will escalate it. This is why Sanlam lose me as a client, They are ***********
JB
Junita B's update04 Nov 2024, 16:52
Reviewer Update
this is a Joke, first you ask for my Plan number and then you delete the respond and reply that you will escalate it. This is why Sanlam lose me as a client, They are ***********
Sanlam's replyOfficial
04 Nov 2024, 16:57Hello Junita
We apologise for this.
After our initial reply, we were able to trace the plan number involved and escalate the matter. We then sent you a new reply.
Regards
Sanlam Client Care
We apologise for this.
After our initial reply, we were able to trace the plan number involved and escalate the matter. We then sent you a new reply.
Regards
Sanlam Client Care
Sanlam's reply04 Nov 2024, 16:57
Official
Hello Junita
We apologise for this.
After our initial reply, we were able to trace the plan number involved and escalate the matter. We then sent you a new reply.
Regards
Sanlam Client Care
We apologise for this.
After our initial reply, we were able to trace the plan number involved and escalate the matter. We then sent you a new reply.
Regards
Sanlam Client Care
Sanlam's replyOfficial
05 Nov 2024, 13:40Good afternoon Junita
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply05 Nov 2024, 13:40
Official
Good afternoon Junita
This is to confirm that you have been contacted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted.
Regards
Sanlam Client Care