Worst of them worst😩should we take it to X

I put a claim on my Retirement annuity around October month end even sent the relevant documents to which sanlam acknowledged everything I sent however coincidentally when it's time for them to pay I'm now asked to send more documents.....what documents??? When I sent everything you asked me too ......in Jesus name just pay me it's not even that much y'all are full of stories when you have to pay.... annoying 😩