tM
thandeka M
1 reviews | Active since Feb 2015
22 May 2025, 22:09
Worst mistake you can ever make
They do not pay claims, I submitted a claim on Monday,19 May 2025 they said they will pay within 48hours of receiving documents, it is Thursday to day, I need to bury my father on Saturday, claims department does not answer the phone was on call waiting for over 4 hrs. Issue has been escalated to the mangers in the claims department no one calls back or gives feedback. Taking assupol was the worst mistake I've ever made, I am unable to bury my father on Saterday.
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Sanlam's replyOfficial
22 May 2025, 22:39Dear Thandeka, my sincerest condolences on the passing of your father. We also apologise for the frustration caused by the undue claim validation delay. We have already requested this case to our claims management team earlier today, to prioritise finalisation and will send further feedback to your direct e-mail before close of business tomorrow. Regards, Assupol Complaints Manager
Best regards,
Sanlam's reply22 May 2025, 22:39
Official
Dear Thandeka, my sincerest condolences on the passing of your father. We also apologise for the frustration caused by the undue claim validation delay. We have already requested this case to our claims management team earlier today, to prioritise finalisation and will send further feedback to your direct e-mail before close of business tomorrow. Regards, Assupol Complaints Manager
Best regards,