LN
Liya N

1 reviews | Active since Jul 2023

07 Nov 2024, 10:25

Worst Investment Option with even worse customer service

I would really like employers to stop investing our provident funds and investments with Sanlam. I have been struggling with my claim and getting paid out for weeks now. The customer service is terrible. You never get a straight answer or they give you different information and timelines. You beg for your money when you eventually get a consultant after an hour on the Q. Mind you we are unemployed.

Please do not do business with these people

0
Replies (3)
Sanlam
Sanlam's reply07 Nov 2024, 10:33
Official
Good day Liya  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Corporate.
 
 Regards
 Sanlam Client Care 
LN
Liya N's update07 Nov 2024, 10:55
Reviewer Update
Considering the many emails and calls I have made with no resolution even today Nokwanda dropped the line on me when I requested her manager. Just please just pay me my money
Sanlam
Sanlam's reply11 Nov 2024, 16:01
Official
Good day Liya

This is to confirm that you have been contacted and is being assisted.
 
 Regards
 Sanlam Client Care