1 reviews | Active since Nov 2015
WORST INSURANCE EVER
I recently added Assupol as one of my insurance late last year and covered 2 people on a funeral cover. Yes their waiting period is 6 month probation which i knew when i joined. Unfortunately one of the people died on my policy and i informed Assupol about it. I knew that i was not going to get the initial cover but what i know is that i usually get my money back which is what Old Mutual does. But Assupol told me i was not going to get anything because i took a risk. Then i contacted the person who made me join and she told me that i can claim and get 5000. I call Assupol again they sent me the forms which i filled everything and return back and only to get a call informing me that wont get anything. I told them about the 5000 then BOOOM was told the 5000 is for accidental death which other insurances pay in full if the person dies by accident. I am going to move my policy to another company i mean this is a total *******. One thing i know is their clients are not even aware of this so i will spread the word for them since i am victim.
Dear Constance,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Dear Constance,
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Dear Constance,
We refer to our direct communication and again sincerely apologise for any inconvenience caused. We regret to inform that the decision to decline the claim was unfortunately upheld.
The natural death occurred within the 6 month waiting period, which was disclosed to you at application stage in the attached completed application form and policy provision, as well the policy document sent to you after commencement of the policy. We can unfortunately also not refund all the premiums you contributed. Had the deceased died an accidental death, Assupol would have considered the claim.
Proudly Serving.
Assupol Complaints Manager
Dear Constance,
We refer to our direct communication and again sincerely apologise for any inconvenience caused. We regret to inform that the decision to decline the claim was unfortunately upheld.
The natural death occurred within the 6 month waiting period, which was disclosed to you at application stage in the attached completed application form and policy provision, as well the policy document sent to you after commencement of the policy. We can unfortunately also not refund all the premiums you contributed. Had the deceased died an accidental death, Assupol would have considered the claim.
Proudly Serving.
Assupol Complaints Manager