ME
Mohamed E

1 reviews | Active since Oct 2020

16 Oct 2020, 12:14

Worst GAP cover you can join is Sanlam GAP.

I have received the worst service possible from Sanlam GAP Cover. I had to phone in only to find out that the email address to which claims need to be sent to has changed and there has been no mention of it anywhere on Sanlam's website or claim forms. I had to phone in to get this new email address and still haven't received ay form of a reference for me to be able to track my claim. I've been contributing towards this GAP for roughly a year now and have made my first claim a few days ago. I would not recommend anyone to be part of such pathetic services. highly unrecommended for sure.

0
Replies (5)
Sanlam
Sanlam's reply16 Oct 2020, 12:28
Official
Dear Mohamed

We apologise for the poor service received. Kindly provide your membership or ID number in the private field for further investigation. 

Regards
Sanlam Client Relations
Sanlam
Sanlam's reply16 Oct 2020, 12:54
Official
Dear Mohamed

Thank you for your details. We have escalated your matter to the responsible team. 

Kind regards,
Sanlam Client Relations

ME
Mohamed E's update16 Oct 2020, 18:06
Reviewer Update
Hi,

Still haven't heard anything? Please can you get someone to phone me.

Regards,
Mohamed
ME
Mohamed E's update19 Oct 2020, 08:21
Reviewer Update
I still haven't heard word from any consultant to help with my issue. I've phoned in again only to tell me my claim has still not been received. What kind of hopeless services do you guys offer? if you cant properly render a service s**** it. If you cant do something properly don't do it at all. Don't let hard working people spend thousands of rands a year in premiums and when it comes time to deliver the service, the customer cant even be helped. It's very quick for the money to be pulled from our accounts, why cant we receive the services we DESERVE just as quick??
Sanlam
Sanlam's reply19 Oct 2020, 08:35
Official
Dear Mohamed

We have followed up with the responsible team again.

Kind regards,
Sanlam Client Relations