1 reviews | Active since Nov 2013
Worst Gap Cover service. Don't touch this company.
I sent an email to change my banking details 5 months ago. It wasn't done. I sent a follow-up email, nothing. I called for 4 months in a row, and still no debit order change. Yesterday I received an email to say that my gap cover has been cancelled dating back to 5 months ago. I called the manager and was told that my cover is suspended until the debit order issue is fixed. Absolutely crazy! So they cancel your cover because of their incompetence to simply change banking details. What should have been one email to change my banking details has resulted in 5 frustrating months or sending emails and making calls. Was never responded back to once. The manager promised she would call me back yesterday, and no such thing happened. Run a mile from these guys! Andrico wouldn't even give me a reference number when I asked for one. Sanlam, please sort this out.
We acknowledge receipt of your complaint and have escalated your matter to the relevant department.
Kind regards
Client Relations
We acknowledge receipt of your complaint and have escalated your matter to the relevant department.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards,
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards,
Client Relations