Worst Gap cover ever!!!!!!!!!

The worst service ever from this pathetic company for gap cover. My claim was submitted on 2 april 2019.. to date no feedback and i emailed numerous times and called them and was supposedly going to get a call back from prince and zandile.. nothing zilch !!! Why must we get treated this way but our money gets taken off religiously every month and this is how we get served. In the meantime im forced to pay for all tje expenses out of my own pocket and then now im still going to wait for a few months to be paid out if im lucky by this horrible company.