MK
Mahi K
1 reviews | Active since Jul 2023
20 Aug 2025, 07:47
Worst gap cover
This is the worst gap cover ever. I submitted my claim in April 2025. I call them daily and every day it is the same story "it is still awaiting review". I speak to the same lebo...mbali...Nigel...and few other consultants with no help. They say claims take 7 to 10 days but this is pathetic service its been months with no help
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
20 Aug 2025, 08:12Good day Mahi
We apologise for your service experience.
Please send us a private reply with your ID number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We apologise for your service experience.
Please send us a private reply with your ID number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply20 Aug 2025, 08:12
Official
Good day Mahi
We apologise for your service experience.
Please send us a private reply with your ID number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
We apologise for your service experience.
Please send us a private reply with your ID number.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
MK
Mahi K's updateReviewer Update
20 Aug 2025, 08:18This matter is being escalated almost daily according to your call center....I want the matter resolved as my doctors are demanding their money. I have been with you guys for 5 years....and this is my first claim. I have sent my ID number please sort this matter out now
MK
Mahi K's update20 Aug 2025, 08:18
Reviewer Update
This matter is being escalated almost daily according to your call center....I want the matter resolved as my doctors are demanding their money. I have been with you guys for 5 years....and this is my first claim. I have sent my ID number please sort this matter out now
MK
Mahi K's updateReviewer Update
20 Aug 2025, 08:20I'm currently on hold for 20 minutes with Sanlam Gap for the same matter. This is disappointing service.
MK
Mahi K's update20 Aug 2025, 08:20
Reviewer Update
I'm currently on hold for 20 minutes with Sanlam Gap for the same matter. This is disappointing service.
Sanlam's replyOfficial
29 Aug 2025, 17:24Hello Mahi
We have received notification that Sanlam Gapcover has contacted you via email following an unsuccessful phone call attempt.
Regards
Sanlam Client Care
We have received notification that Sanlam Gapcover has contacted you via email following an unsuccessful phone call attempt.
Regards
Sanlam Client Care
Sanlam's reply29 Aug 2025, 17:24
Official
Hello Mahi
We have received notification that Sanlam Gapcover has contacted you via email following an unsuccessful phone call attempt.
Regards
Sanlam Client Care
We have received notification that Sanlam Gapcover has contacted you via email following an unsuccessful phone call attempt.
Regards
Sanlam Client Care