1 reviews | Active since Jun 2019

25 Jan 2022, 14:25

Worst experience ever!! *********** staff!!

Item: Sanlam
Rating: 1
Author: Yaya K

I am so disappointed with Sanlam such a big company! Put in my claim(exit form) for my provident fund mid to late October and I still haven't received my money, mind you had only asked for a portion and the rest had asked to be invested and I am regretting that decision as their service is horrible! I have sent emails but no responses then they sent me an email asking me to confirm banking details when I opened the form attached it was not even mine. Imagine how does one trust an institute that even sends other clients information to another client? Anyway I responded told them that they sent me the wrong form which they didn't even see anything wrong but then attached the right form and I did confirm I am still waiting today money is still not in my account.

I honestly wouldn't recommend them to anyone and I am sure I am not the only one who has waited this long. My colleague also has the same problem, we've been waiting since October. I AM JUST WAITING TO GET MY FUNDS IF I WILL THEN CANCEL THE INVESTMENT AND INVEST SOMEWHERE ELSE WHERE THEY PRIDE THEMSELVES IN CUSTOMER SERVICE.

Helpful (0)

Replies (13)

Sanlam's replyOfficial

25 Jan 2022, 14:35

Dear Yaya

We acknowledge receipt of your complaint. Your matter was escalated your matter to the relevant department for further investigation.

Regards
Sanlam Client Relations

Sanlam's reply25 Jan 2022, 14:35

Official

Dear Yaya

We acknowledge receipt of your complaint. Your matter was escalated your matter to the relevant department for further investigation.

Regards
Sanlam Client Relations

Yaya K's updateReviewer Update

25 Jan 2022, 14:47

I have heard this before, still running investigations after 2 full months almost going to be 3 full months

Yaya K's update25 Jan 2022, 14:47

Reviewer Update

I have heard this before, still running investigations after 2 full months almost going to be 3 full months

Sanlam's replyOfficial

25 Jan 2022, 15:16

Dear Yaya

Please allow our team to look into it. They will provide you with further feedback.

Regards
Sanlam Client Relations

Sanlam's reply25 Jan 2022, 15:16

Official

Dear Yaya

Please allow our team to look into it. They will provide you with further feedback.

Regards
Sanlam Client Relations

Sanlam's replyOfficial

26 Jan 2022, 09:58

Dear Yaya

Our consultant tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you.

Kind regards
Sanlam Client Relations

Sanlam's reply26 Jan 2022, 09:58

Official

Dear Yaya

Our consultant tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you.

Kind regards
Sanlam Client Relations

Yaya K's updateReviewer Update

26 Jan 2022, 10:01

Hi

Email received is that you are busy with investigation which is the same thing you had said here, have not received anything else.

Yes they called tried calling back the number today but it's says number is not available.

Thanks

Yaya K's update26 Jan 2022, 10:01

Reviewer Update

Sanlam's replyOfficial

26 Jan 2022, 11:44

Hi Yaya

Our business team is following up wit the fund managers department. Once they receive feedback on your case, will they then be able to provide you with information. Please allow them some time to investigate.

Regards
Sanlam Client Relations

Sanlam's reply26 Jan 2022, 11:44

Official

Yaya K's updateReviewer Update

28 Jan 2022, 13:13

Hi

Almost end of the week still the funds are not in my account.

Can I please get someone to also assist me with just withdrawing all my funds since I am getting such a bad service. I no longer want to invest with sanlam.

Service is really poor.

Yaya K's update28 Jan 2022, 13:13

Reviewer Update

Sanlam's replyOfficial

28 Jan 2022, 15:51

Dear Yaya

We are following up with the relevant business unit. They will be in touch wit you.

Regards
Sanlam Client Relations

Sanlam's reply28 Jan 2022, 15:51

Official

Dear Yaya

We are following up with the relevant business unit. They will be in touch wit you.

Regards
Sanlam Client Relations

Yaya K's updateReviewer Update

31 Jan 2022, 11:23

Hi

As per email I received from sanlam, 'I should have received feedback by the 28th of January and I still haven't heard anything. It has been 3 full months now and still no funds.

Yaya K's update31 Jan 2022, 11:23

Reviewer Update

Hi

As per email I received from sanlam, 'I should have received feedback by the 28th of January and I still haven't heard anything. It has been 3 full months now and still no funds.

Sanlam's replyOfficial

02 Feb 2022, 16:03

Dear Yaya

We were informed that our consultant contacted you to discuss the progress of your payment. They will keep you informed of the outcome.

Regards
Sanlam Client Relations

Sanlam's reply02 Feb 2022, 16:03

Official

Dear Yaya

We were informed that our consultant contacted you to discuss the progress of your payment. They will keep you informed of the outcome.

Regards
Sanlam Client Relations

Yaya K's updateReviewer Update

06 Feb 2022, 08:22

Hi

I would like to thank Zodwa from the complains department. I think she is the only person at sanlam who knows how to assist clients, she was very professional and she actually listened to me, that's great customer service skills.

Thanks again Zondwa for helping me

Yaya K's update06 Feb 2022, 08:22

Reviewer Update

Yaya K's updateReviewer Update

06 Feb 2022, 08:23

Yaya K's update06 Feb 2022, 08:23

Reviewer Update

Sanlam's replyOfficial

07 Feb 2022, 09:55

Dear Yaya

We are glad to hear that Zodwa provided you with such excellent service and thank you also for posting this great review.

We will pass on your feedback to Zodwa.

We trust that you will have a great day further.

Regards
Sanlam Client Relations

Sanlam's reply07 Feb 2022, 09:55

Official