Worst experience ever

Worst company ever, my late partner had a life cover with them he passed on 2023. I submitted a claim 2024 November with no response i had to call them almost every week to follow up, then i was called by a claims investigator this year march 2025 and was sent guardians funds documents since the beneficiaries are minors a day later was told not to fill in the documents anymore because the beneficiaries are my children so moneys will be transferred ti my account once claim has been finalized. They then went mute on me again i had to follow up again with them every week only now in August 2025, 9 months later im told that the claim was declined because mty late partner did not disclose his medical condition, after all the trouble of the claim investigator, claim being referred to reinsurers and risk committee why did it not get rejected immediately when i submitted the documents because the claims form has a section of what caused the death why go through all the trouble if its written what caused the death, etc, i requested an email stating the reasons why the claim was declined even today i still haven't received it was told it still needs to be signed 2 weeks later, i really am disappointed in Assupol