Worst customer service ever

So I've had a Sanlam personal loan which I want to settle before the loan term ends. I didn't understand the settlement amount and called to get some answers. Trying to get through to their customer service department is such a tedious exercise. After multiple attempts I get through to Nonyameko who provides the worst service ever. There is absolutely nothing she could do. She couldn't send me a detailed statement reflecting all the payments I'd made since loan inception. She said she would log an escalation for me to get this, weeks later I haven't received anything. Zero phone calls either as promised by Nonyameko if they couldn't send me the statement.

I honestly can't wait for December to come and to finish paying off this loan so that I never have to deal with the Sanlam personal loans department ever again