Hellopeter
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GM
Gugulethu M

1 reviews | Active since Jan 2021

08 Sept 2026, 10:06

Worst customer service ever

We are extremely disappointed and frustrated with Sanlam. Since July, we have been waiting for a written confirmation letter for the cancellation of our society’s funeral plan, but we have received nothing.

What is even more concerning is that Sanlam cancelled our debit order without our knowledge or consent. We find this completely unacceptable and unprofessional.

We have waited long enough and are now definitely taking this matter to the Ombudsman for further investigation.

Circle of Friends Society

0
Replies (6)
Sanlam
Sanlam's reply08 Sept 2026, 10:14
Official
Good morning, Gugulethu

We are sorry to learn of your poor service experience and would like to assist you in resolving the matter.

Please confirm whether the funeral plan is with Sanlam Sky.

If you have any reference numbers, you are welcome to provide it to us via private reply.

Regards
Sanlam Client Care
GM
Gugulethu M's update08 Sept 2026, 10:25
Reviewer Update
Safrican underwritten by sanlam…you are quick to respond to hello Peter however very slow on actual queries…please send the confirmation of cancellation letter…
Sanlam
Sanlam's reply08 Sept 2026, 10:30
Official
Hello Gugulethu

Thank you for coming back to us.

We have arranged for assistance from the responsible department.

Regards
Sanlam Client Care
GM
Gugulethu M's update08 Sept 2026, 10:45
Reviewer Update
Can you please not auto reply on these messages…we are not robots…we are natural people…we require assistance as as possible…please note that we will not accept any break of cover due to your inconsistency and incompetence…if anyone needs cover,weather debit order was successful or not you will pay the claim because we have no confirmation letter …even your managers are ***********…please review this department and offer training…this is the worst we have ever worked with…we’ve had this cover for over ten years and this is the service we get…ombudsman will take over
Sanlam
Sanlam's reply08 Sept 2026, 10:52
Official
Hello Gugulethu

Be assured that we are not auto replying to your messages and take this matter very seriously.

We have already arranged for the responsible department to assist with this matter. They will be in touch with you once they have completed their investigation.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply08 Sept 2026, 11:49
Official
This is to confirm that you have been contacted via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care