Worst customer service ever

Its been about 3 weeks now trying tirelessly to get ahold of any person at Sanlam to help me regarding a claim but it’s all fruitless I’m being given the run around eveytime I get the same automated message ,I try calling im on hold for hours I text their WhatsApp number no help I email still automated replies saying the same thing over and over,A complaint agent attended to me and told me he would have feedback by September 13 yesterday I call and I am informed the same consultant was offline and then asked if I want to speak to another consultant I said yes and then was put on hold for God knows how ling before having to hang up…