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BI
Bernice I

1 reviews | Active since Sept 2018

31 Mar 2022, 14:47

Worst Customer Service!

What on earth is this?!

How can I be in arrears of 49K?!???!

After begging and begging for a statement this is what I get??????????

On top of it, I get a statement for another individual….. Does Popia mean nothing to you?

This is ridiculous to say the least!

I am beyond frustrated with the lack of customer service received!

0
Replies (9)
Sanlam
Sanlam's reply31 Mar 2022, 15:16
Official
Dear Bernice

We acknowledge your complaint and apologise for the poor customer service.

Please provide us with your ID or policy number in the private field for urgent assistance.

Kind regards

Client Relations

Sanlam
Sanlam's reply31 Mar 2022, 15:51
Official
Thank you Bernice

The matter has been referred to the relevant department for urgent handling.

You can expect a response soon.

Kind regards

Client Relations
BI
Bernice I's update31 Mar 2022, 15:54
Reviewer Update
Thank you as this has been two years of disappointing service
Sanlam
Sanlam's reply31 Mar 2022, 16:22
Official
Dear Bernice

Your matter has been referred to the Loans department for further handling.

Kind regards

Client Relations

Sanlam
Sanlam's reply06 Apr 2022, 09:06
Official
Dear Bernice 

We received feedback that you were contacted. They will keep you updated on the progress thereof. 

Regards
Client Relations
BI
Bernice I's update10 May 2022, 06:05
Reviewer Update
THIS IS STILL NOT RESOLVED!!!!!!!!!!!!!!!!!!!!
How many more months do I have to deal with this for?!?!?

Good Morning Meagan,

Hope you are well.

Thank you for you response.

Yes you are correct there were no payments received as I was not debited, I enquired and was informed that the Administrator did not ‘turn this function’ back on my profile.

I have discussed this on numerous occasions and it is becoming rather frustrating to keep repeating.

I qualified for a 3 month payment break, which was not done on time when I enquired, I was refunded and then not debited, THEN I enquired again and that is when I was informed I was in arrears and the amount had now become due and this not of my own doing but on Sanlams part.

Please can this be resolved already?

Regards
Sanlam
Sanlam's reply10 May 2022, 11:03
Official
Good day Bernice 

Your comments are noted and we have escalated this with the responsible team for further handling. 

Regards
Client Relations
BI
Bernice I's update31 May 2022, 12:28
Reviewer Update
Finally somebody got it right!!!

I would like to give a huge Thank you to Quinita Ryke from Customer Relationship Management Team who has successfully resolved my query.

Please take care of her, as it is rare to find staff members who actually listen to hear what the the customer needs and is enquiring about. She took the time see this query through and kept me updated regularly.

Appreciate Quinita Ryke service regarding this matter.

Thankful Customer
Bernice Isaacs
Sanlam
Sanlam's reply02 Jun 2022, 13:31
Official
Dear Bernice 

We are glad to hear that your matter was taken care of. And thank you for posting this wonderful review. We will pass on the excellent feedback to the consultant. 

Regards
Client Relations