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RS
Reneilwe S

1 reviews | Active since Nov 2022

03 Dec 2024, 09:11

Worst customer service and just big ****mers

This was the chosen company for provident funds at worked. I resigned from the company and these ****en ****mers are not telling me they can't find my ID number when I asked to withdraw to another fund. Please don't use them

0
Replies (9)
Sanlam
Sanlam's reply03 Dec 2024, 09:26
Official
Good day Reneilwe  We are sorry to hear of your poor client service experience. Please respond to our private message.  Regards
 Sanlam Client Care 
RS
Reneilwe S's update03 Dec 2024, 09:28
Reviewer Update
I have sent you a million private messages on twitter and emails already. Where did you send this private message now?
Sanlam
Sanlam's reply03 Dec 2024, 10:00
Official
Thank you for confirming. 

Sanlam Corporate has responded to you via email and we informed you of this on Twitter. Please respond the email for further assistance.

Regards
Sanlam Client Care
RS
Reneilwe S's update03 Dec 2024, 11:06
Reviewer Update
I have already rep**** to your email and still the same thing. This is an issue from October and it's already December but I am still being asked for my ID number for the millionth time. Please just sort this out and pay me my money.
Sanlam
Sanlam's reply03 Dec 2024, 12:40
Official
This is to confirm that Sanlam Corporate has contacted you via email. Please respond to the email for further assistance.

Regards
Sanlam Client Care 
RS
Reneilwe S's update03 Dec 2024, 12:47
Reviewer Update
Please respond when you know when my fund will be paid. Sending me a letter to tell me that my fund has not be withdrawn which I am aware of is not helpful. I completed the withdrawal form multiple times and even received a call from your agent that it will be paid out. Now pay out the fund so I can go invest my money elsewhere

Sanlam
Sanlam's reply03 Dec 2024, 12:50
Official
Please respond to the email for further assistance as we do not administer Sanlam Corporate products on this platform.

Regards
Sanlam Client Care 
RS
Reneilwe S's update03 Dec 2024, 13:08
Reviewer Update
I have rep**** to that mail at 12h04 already. Check your emails and pay me my funds
Sanlam
Sanlam's reply03 Dec 2024, 13:15
Official
Thank you for confirming. 

Regards
Sanlam Client Care