Worst customer service

Worst customer service I have EVER experienced. It is not my fault they moved over to a new system and have a backlog. In 2 months I have been in contact with the contact centre and no correspondence from them regarding my claim no phone calls, emails or even a sms. I sent through my first claim to Sanlam Gapcover in June 2019 after signing up with them in August 2017. According to their process the claim should take between 7 - 10 working days to be paid out. I have been in contact with their call centre over the last 2 months and everytime there is a different story as to why this has not been paid out. Only when I spoke to Prince in July he informed me that they have moved over to a new system and I had to complete a new form in order for my claim to be processed. After sending through the new form another 7 to 10 working days have passed. I spoke to Isaac last week Thursday who informed me that this new form was not necessary and that he can see the claim is processed and just waiting authorisation to be paid out. I can phone back on Monday and ask to speak to him and he will escalate it on his side. However when I phoned back on Monday and spoke to Katlego who told me Isaac is unavailable he told me he can't do anything on his side but will get his manager to phone me. His manager never phoned me. Same thing when I phoned on Tuesday and Wednesday. When phoning again on Thursday I spoke to Bathadile, she said that my claim has not been processed and she would get this escalated and they might only look at it tomorrow and authorisation will only happen next week Tuesday or Thursday. Again the manager Dorcus Nzimande is not available, but will phone me back during the day. It is now Friday and no phone call. What a surprise. How does this business operate. I would not recommend Sanlam to anyone