1 reviews | Active since Sept 2016

21 Nov 2016, 09:33

worst customer service

<p>I was recently retrenched so I contacted sanlam with regards to my 3 unclaimed benefits. I spoke to Estrellita Kleynhans and she informed me that the funds would be available by the 18th November I asked her if she is certain because I have to make arrangements with my debtors and she assured that it will be. Now I have defaulted my bond instalment. My ID nr is ********** 213089,I also want to know why my funds have not grown over. A decade.</p>

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Replies (2)
Sanlam
Sanlam's reply21 Nov 2016, 10:06
Official

Good day

We acknowledge receipt of your complaint and will arrange for further investigation.

Kind Regards

Client Relations

Sanlam
Sanlam's reply28 Nov 2016, 10:56
Official

Good day

We have been informed that Ms Kleynhans made contact with you on the 21st November 2016. She confirmed that they are still busy investigating this matter.

Kind Regards

Client Relations