WORST CUSTOMER CARE, SUPER NEGLIGENT WHEN IT COMES TO KEEPING CLIENTS UPDATED AND PRIORITISING CLIENT NEEDS

if you ever find yourself in a situation where you want to do something with SANLAM - pleaseeeee DON'T!! I honestly don't know a more unprofessional company- ever for example, last year I left my previous company and we did the entire withdrawal of funds... two months later I still hadn't gotten the money, so I called my previous boss and she investigated and we found out that they "missed" my request... sorry?!! ended up getting the money in month 3% anyways, this year now I wanted to open up a tax-free savings account which I then decided against and asked to withdraw my funds and terminate my account, I signed all the docs and now I am waiting for my money jikijiki ....the financial advisor that was assisting me keeps telling me there's a backlog, he'll try find out. A week or so later, I ask for an update (he's not updating me or anything during this time either) and the answer is relatively the same. Until one day I ask for another update and he tells me he's no longer in that department and someone else will assist me. This new person calls and I was about to go into a meeting so l tell her to please call me anytime the next day because I'm free.... another week + went by sana I call the original guy and he tells me when the new lady called me I said I was unavailable at this point Im kicking myself because where am I?? she called me a week + ago and you have the audacity to tell me what you're telling me?? a few days later the lady calls after I had asked for the manager's details from that first guy, we start the withdrawal process all over again because of the POPI Act... she requests for the bank confirmation letter I send, as l am now waiting for my funds to get into my account, ! get an email from a different now saying there is money in my name that has no placement, would I like a refund? you're telling me I have to sign forms again for the third time now??!! haibo guys please take me seriously